Support

We're happy to help. Write to hello@fade.de; we usually reply within one or two working days. Your device, iOS or Android version and a short description help, ideally with a screenshot.

iPhone Settings → your name → Subscriptions → Frictio. Android: Google Play → profile picture → Payments & subscriptions → Subscriptions → Frictio. Or in Frictio under Settings → Your subscription. Deleting the app does not end a subscription.

New device? Sign in with the same account. If Pro is still missing, tap “Restore” on the paywall.

All purchases run through Apple or Google Play. Request a refund at reportaproblem.apple.com (iPhone) or in Google Play under Payments & subscriptions → Budget & history (Android).

Check that Frictio has Screen Time permission (iOS Settings → Screen Time), that apps are selected and that the lock is running on the home screen. iOS sometimes reports the reached limit a few minutes late. You don't need to select Frictio itself; it is never locked.

Android: Frictio needs usage access and its accessibility service (Settings → Accessibility → Frictio lock). On Xiaomi, also allow autostart and “Display pop-up windows while running in the background” for Frictio.

Allow the camera under iOS Settings → Frictio → Camera (Android: Settings → Apps → Frictio → Permissions → Camera). Place the phone so your whole body is in frame and make sure there's some light. If needed, you can count by hand in the task.

In Frictio under Settings → Delete account. Details in the privacy policy.

No longer have the app? Email hello@fade.de from the address of your account with the subject “Delete my account”; we delete it within 30 days and confirm by email.